CognitoDoc Cookies Policy

Last Updated: November 10, 2025

This Cookies Policy explains how INNOWARE LTD (Company No. [14918694]), trading as CognitoDoc ("we", "us", "our"), uses cookies and similar technologies on our website (https://cognitodoc.com) and in our desktop Software. We respect your privacy and comply with the UK's Privacy and Electronic Communications Regulations (PECR) 2003, the UK GDPR, and the ePrivacy Directive.

Key Summary: We use essential cookies (no consent needed) for site functionality and analytics cookies via Firebase (Google Analytics) to improve our services. Non-essential cookies require your prior consent. You can manage preferences via our cookie banner.

1. What Are Cookies?

Cookies are small text files stored on your device (e.g., computer or phone) by websites you visit. They help us remember your preferences, analyze site usage, and enhance your experience. Similar technologies include web beacons, pixels, and local storage.

We do not use cookies for advertising or tracking across unrelated sites.

2. How We Use Cookies

We use cookies for two main purposes:

Essential (Strictly Necessary): Required for the website to function (e.g., session management). No consent needed under PECR.
Analytics/Performance: To understand how visitors use our site (e.g., page views, bounce rates) via Firebase (powered by Google Analytics). These are non-essential and require your consent.

Your Choices: You can accept or reject non-essential cookies via the cookie banner on first visit. You can also manage them in your browser settings (though this may limit site features).

3. Types of Cookies We Use

Below is a table of cookies set by our site. Firebase integrates Google Analytics, which uses first-party cookies (set in our domain).

Cookie Name	Provider	Purpose	Type	Duration	Requires Consent?
_ga	Google Analytics (via Firebase)	Distinguishes unique users and tracks sessions	Analytics (First-Party)	2 years	Yes
_gid	Google Analytics (via Firebase)	Tracks unique users for a single session	Analytics (First-Party)	24 hours	Yes
_gat_gtag_UA-*	Google Analytics (via Firebase)	Throttles request rate to Google	Analytics (First-Party)	1 minute	Yes
session_id	CognitoDoc	Maintains user session during login/signup	Essential (First-Party)	Session (until browser closes)	No
csrftoken	CognitoDoc	Prevents cross-site request forgery (security)	Essential (First-Party)	1 year	No

Notes:

All analytics cookies are first-party (our domain) and anonymized where possible (e.g., IP masking).
No third-party advertising cookies are used.
For full details on Google Analytics cookies, see Google's Cookie Policy.

4. Consent and Management

Obtaining Consent: On your first visit, you'll see a cookie banner asking for consent to non-essential cookies. Consent must be freely given, specific, informed, and unambiguous (e.g., via active button click, not implied).

Withdrawing Consent: Return to our site footer or use the "Cookie Settings" link to update preferences. Changes apply immediately.

Browser Controls: You can block cookies via your browser (e.g., Chrome: Settings > Privacy > Cookies). Note: Blocking essential cookies may break site functionality.

5. Data Sharing and Security

Cookie data is shared only with Google (via Firebase) for analytics. Google acts as our processor under a Data Processing Addendum. Data is encrypted in transit (TLS) and stored securely.

No personal data is collected via cookies without your account login. See our Privacy Policy for full details.

6. Children's Privacy

Our site is not directed at children under 16. We do not knowingly collect their data via cookies.

7. Changes to This Policy

We may update this policy to reflect legal changes or new features. We'll notify you via site banner or email for major updates.

8. Contact Us

If you have questions about cookies, email: cognitodoc@outlook.com

Data Protection Officer: Peter Heline